InReplyInReply Pricing
Never keep a customer waiting again. Plans are priced by email volume, not per seat, and every plan works inside the Gmail or Outlook inbox you already use.
Starter
- ✓ 500 emails / month
- ✓ 1 connected inbox
- ✓ 2 users
- ✓ Gmail & Outlook integration
- ✓ Email support
Growth
- ✓ 2,000 emails / month
- ✓ 3 connected inboxes
- ✓ 5 users
- ✓ Playbook analytics
- ✓ Priority support
Scale
- ✓ 5,000 emails / month
- ✓ 5 connected inboxes
- ✓ 10 users
- ✓ Custom rules engine
- ✓ Smart auto-filing
- ✓ Success manager
Business
- ✓ 10,000 emails / month
- ✓ Unlimited inboxes
- ✓ Unlimited seats
- ✓ Unlimited rules
- ✓ Dedicated onboarding
- ✓ 24/7 phone support
14-day free trial · No credit card required · Cancel anytime
Every plan includes
- Your existing inbox: connects to Gmail, Google Workspace, Outlook and Microsoft 365 via secure OAuth. No client switch, no helpdesk migration.
- Replies grounded only in your knowledge: uploaded FAQs, PDFs, CSVs, documents and website content. InReply never invents policy or pricing.
- Playbooks: scoped response brains with their own knowledge, tone of voice and constraints, so different email types get handled differently.
- Ghost Mode and auto-send: start with every reply saved as a draft for review, then graduate to automatic sending with a confidence threshold you set.
- Action items: emails that need more than a reply (refunds, escalations, tasks) become trackable, assignable actions instead of bad auto-replies.
- Team workspace: multiple members on one shared inbox, without shared credentials.
Compare plans in detail
| Starter | Growth | Scale | Business | |
|---|---|---|---|---|
| Price | £39/mo | £79/mo | £149/mo | Talk to sales |
| Emails per month | 500 | 2,000 | 5,000 | 10,000 |
| Connected inboxes | 1 | 3 | 5 | Unlimited |
| Users | 2 | 5 | 10 | Unlimited |
| Gmail & Outlook integration | ✓ | ✓ | ✓ | ✓ |
| Knowledge-grounded replies & playbooks | ✓ | ✓ | ✓ | ✓ |
| Ghost Mode & auto-send | ✓ | ✓ | ✓ | ✓ |
| Playbook analytics | – | ✓ | ✓ | ✓ |
| Custom rules engine | – | – | ✓ | Unlimited rules |
| Smart auto-filing | – | – | ✓ | ✓ |
| Support | Priority | Success manager | 24/7 phone + dedicated onboarding |
Autopilot or Ghost Mode: you choose how much control to keep
Ghost Mode
- ✓ Every reply saved as a draft in your Gmail or Outlook
- ✓ You review, edit and send: nothing goes out without you
- ✓ The right way to build trust in your first weeks
Auto-send
- ✓ Confident answers send themselves, even outside office hours
- ✓ Human-like delays and business-hours awareness
- ✓ Your confidence threshold: anything below it waits for you
The fear with auto-send is the AI improvising. InReply can't: replies are grounded only in the knowledge you upload, and when it can't answer confidently from that knowledge, it raises the email to you instead of sending. Read more about how the email agent works.
How InReply pricing compares
Most AI email tools price per user and stop at drafting. Fyxer charges $30/user/mo (or $22.50 billed annually) on Starter and $50/user/mo ($37.50 annually) on Professional, and is draft-only: a human still sends every email (fyxer.com/pricing, retrieved 22 July 2026). Missive charges $14–$36/user/mo for shared-inbox collaboration, where humans write and send (missiveapp.com/pricing, retrieved 22 July 2026).
InReply is priced by email volume with users included, so the cost doesn't climb with headcount, and because it answers and sends rather than just drafting, the comparison is against the hours your team spends clearing the inbox, not against another drafting tool. See the full InReply vs Fyxer comparison or browse Fyxer alternatives.
Pricing FAQs
Is there a free trial, and do I need a credit card to start? +
Yes: every plan starts with a 14-day free trial, and no credit card is required. Connect your Gmail or Outlook inbox, upload your knowledge, and see real replies before you pay anything.
Does InReply work with my existing Gmail or Outlook inbox, or do I have to switch tools? +
InReply works with your existing inbox. It connects to Gmail, Google Workspace, Outlook and Microsoft 365 via secure OAuth and replies from the same address your customers already write to. There is no new email client, no helpdesk migration, and nothing for your team to learn.
Can InReply actually send emails on my behalf, and how do I keep control? +
Yes. Unlike draft-only assistants, InReply can send replies automatically, with human-like delays and business-hours awareness. You keep control three ways: start in Ghost Mode (drafts only), set a confidence threshold that auto-send must clear, and know that every reply is grounded only in the knowledge you provide.
How is pricing counted: per inbox, per team member, or per email? +
Pricing is by email volume, not per seat. Each plan includes a monthly email allowance plus a set number of users and connected inboxes, so adding a teammate doesn't raise your bill the way per-user tools do.
What happens if the AI doesn't know the answer to a customer's question? +
It doesn't guess. When an email can't be answered confidently from your uploaded knowledge, InReply raises it to you instead: as a draft to review or a tracked action item, rather than sending an invented answer.
Can my whole team manage one inbox without sharing a login? +
Yes. A team workspace lets multiple members work the same shared inbox with their own accounts (no shared passwords), with assignable action items for emails that need more than a reply.
Can I start in Ghost Mode (drafts only) and switch auto-send on later? +
Yes: that's the recommended path. Ghost Mode saves every reply as a draft in your inbox for review. When you trust the output, switch on auto-send and set the confidence threshold you're comfortable with. You can move between modes at any time.
Can I upgrade, downgrade, or cancel my plan later? +
Yes. You can change plans or cancel at any time. Billing is handled by Stripe, and there are no long-term contracts on the self-serve plans.
Is my email data safe, and is it used to train AI models? +
Your inbox is connected via OAuth with encrypted tokens (no passwords stored), and you can revoke access at any time. AI processing runs through OpenAI's API, which under its API terms does not use your inputs to train models. See our privacy policy for the full picture.
What happens to my inbox and drafts if I cancel? +
Your inbox goes back to normal. We disconnect immediately, sent replies and drafts stay in your Gmail or Outlook account (they were always yours), and all data we hold, uploaded documents and rules, is permanently deleted within 30 days.
Start answering every email in minutes
Connect your existing Gmail or Outlook inbox, upload your knowledge, and never keep a customer waiting again. Nothing to migrate.